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Current Business Hours:
Monday-Friday 8:00am-5:30pm
Saturday 9:00am-1:00pm

Phone: (802) 234-6400
 

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Frequently Asked Questions

How do I return a rented instrument?

If you are currently renting an instrument and wish to end the rental agreement, you must call Ellis Music at (802) 234-6400. Please have your account number available. At that time, you will be given return instructions. It may be possible to return your rental to your local school, but only after contacting Ellis Music and making arrangements to do so. As stated in the rental agreement, rental fees will continue to be charged until the instrument makes it back to the store, and it is your responsibility (as the renter) to make sure the instrument is returned. Instruments can always be returned by visiting our facility on Route 107 in Vermont during business hours. If you ship an instrument, it needs to be packed in a box for protection.

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Do you have used instruments?

Yes. Ellis Music has several used instruments! Our used student model instruments (appropriate for beginners and amateur musicians of any age) are available for either sale or rental. What we have in stock is constantly changing, though, so we don't have a list of specific instruments posted on our website. You can, however, see the quality models that we carry by viewing our Brands & Models page. Please contact us for additional information. If you are looking for a used professional model instrument, you can see what we have available in the Used Instrument category of this website.

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How long will it take to repair my instrument?

A repair technician can provide you with an estimated repair time after examining your instrument. Basic maintenance can usually be completed within one week (two weeks during busy seasons). Repads and overhauls can take a month or more, depending on the volume of instruments in the repair shop. Every now and then, an instrument requires only minor adjustments that can be completed while you wait. Loaner instruments are available free of charge if you need an instrument to play while yours is being repaired just ask.

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Is it safe to buy items online?

Yes. The Ellis Music online store is a secure site. Sensitive data (such as your credit card information) is encrypted to prevent other people from viewing that information while you are placing orders.

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What payment methods do you accept?

To purchase items online from our web store, you will need either a MasterCard or a VISA credit card.

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Do I have to pay tax?

Individuals ordering from the state of Vermont or shipping to a location within the state of Vermont will pay the appropriate sales tax. State sales tax is currently 6%. Some Vermont towns require an additional 1% local options tax to be collected, for a total tax of 7%. Tax is charged on merchandise and shipping charges, as required by law. Individuals outside the state of Vermont will not be charged sales tax. Some states may require consumers to pay tax on internet purchases when income taxes are filed; consult a tax professional for guidance in this matter.

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Can items be delivered to my child's school?

Yes, as long as the following criteria are met.

  1. Your child attends a school in Vermont or New Hampshire that is serviced by Ellis Music Company.
  2. School is in session. (School delivery is available September through mid-June only.)
  3. You select that option during the checkout process.

Items delivered to schools may take up to 14 days to arrive because of school vacations/closings and other circumstances. Your order will typically be delivered during the next regularly scheduled trip to the school.

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What happens when items are backordered?

Occasionally we experience delays in getting orders filled by manufacturers because an item is temporarily unavailable. If an item you order is unavailable (either not in stock or backordered from the manufacturer), we will notify you via e-mail. If you ordered other items, we will ship the in-stock items immediately. Other items will be sent when available. You will not be charged for shipping backordered or out-of-stock items.

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I can't find the item I need in the online store. Can I place a special order?

Ellis Music can special-order most musical items. If you call our store, a customer service representative can help you to determine what options are available. E-mail inquiries can be sent from our contact page.

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Why are your prices higher than some I see on the Internet?

Ellis Music's prices are very competitive. Our rental rates are among the lowest in the country. As an independent music dealer, we cannot always match sale prices offered by national chains, but we believe our service is superior. Also, keep in mind that with musical instruments, brand name makes a tremendous difference. We sell and rent only brands that have proven over time to be reliable and well-built, and all of our used instruments are worked on by professional repair technicians. Finally, doing business with Ellis Music supports the local economy; we give back to the community by sponsoring music camps and events, making donations to various causes, and offering student scholarships.

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Can I rent a professional model instrument?

Professional model instruments are available for purchase only. However, if you are currently renting a student model instrument from Ellis Music, your rent credit can be applied toward a professional model. Also, whether or not you rent, Ellis Music offers time payment plan options that may allow you to spread out payments over one or two years in order to make your purchase as affordable as possible. Call for additional details.

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Does Ellis Music ever buy instruments?

Sometimes. The instruments we buy from individuals typically fall into two categories: (1) student model instruments of the same brand that we currently use for rentals, and (2) professional model instruments that are in demand. If you have an instrument you wish to sell, it will need to be brought to the store for evaluation. Depending on the time of year, it may take a few weeks before you are contacted with an offer. There is no guarantee that Ellis Music will offer to purchase your instrument, nor are you obligated to accept any purchase offer that may be made.

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I'm moving. Can I continue renting an instrument?

We currently only rent instruments to individuals living in Vermont or New Hampshire. If you are moving outside of one of those states, you will need to either purchase your rental instrument or return it to Ellis Music. It is illegal to remove rental property from the state in which it was rented. Customers who plan to move within the state need to notify Ellis Music of their new contact information, including address and phone numbers. You can use our website contact form or call (802) 234-6400.

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Does Ellis Music have any job openings?

There are no job openings at this time. If you wish to be considered should an opening arise in the next year, send a cover letter and resume to:

Ellis Music Company
Attn: David Ellis
P.O. Box 437
Bethel, VT 05032

Ellis Music offers competitive benefits, including health insurance, paid holidays and vacation, and profit sharing.

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Can Vermont and New Hampshire music teachers charge items to their Ellis Music accounts?

Yes. If you wish to do so, you will need to set up an online account through this web site and then contact Ellis Music prior to placing your first order so the account can be properly set up. Once your account is set up, simply shop online and then during the checkout process, select 'Store Credit Account' as the payment method. Please note that ordering online will not result in faster delivery, and the same deadlines apply as for phone orders. For time sensitive needs, it is best to call in your order.

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If you have a question that is not addressed here, let us know.

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