Shipping Details

Currently we only ship to US addresses.

A flat rate of $5.00 will be added to internet orders for shipping and handling.

Any instruments that are shipped incur the following shipping and handling charge:

• Piccolo, Flute, Oboe, Clarinet, Trumpet, Violin, Viola: $15
• Bassoon, Alto Clarinet, Bass Clarinet, Alto Saxophone, Tenor Saxophone, French Horn, Trombone, Drum, Percussion Kit, Guitar: $20
• Baritone Horn: $25

Most books and other small items will be sent via USPS First Class or Priority Mail (depending on weight). Large or heavy shipments are typically sent via UPS.

We do our best to ship all orders within 2 business days of receipt of your order. In the event that an item is backordered you will be notified by email. Special order merchandise must be ordered from the manufacturer and often takes 2 to 4 weeks to arrive at our store in Bethel, at which point we will do our best to ship within 2 business days.

Return Policy

Items that are unopened and unused may be returned within 30 days of the date purchased. An Ellis Music store invoice or a printed online order receipt will serve as proof of purchase.

When a qualifying item is returned, we will refund the cost of the item plus sales tax. Unopened and unused items may be exchanged for a similar item of the same cost. Any item that is not returned in the condition in which it was received or has obvious signs of use may be eligible for only a partial refund. Ellis Music will pay the return shipping costs if the return is a result of our error (for example, you received an incorrect item). Any discrepancies between what you ordered and what you received must be reported within 30 days of shipment. We cannot honor any claims made after that time. If an item appears to have been damaged during shipment, please retain all packing materials, as the carrier may need to inspect them.

Ellis Music does not accept returns of the following items (unless defective):

• Oboe and bassoon reeds
• Opened boxes of clarinet or saxophone reeds
• Kazoos
• Gift certificates
• Books that have been written in
• Clearance or reduced price sale items
• Special order merchandise

When returning merchandise, please follow these guidelines:

1. Ship the returned item(s) via UPS or U.S. Postal Service. See our contact page for the proper address; UPS requires a physical address.
2. Return in original packing material.
3. Enclose the packing slip that came with your order. It will help us process your return credit efficiently.

You should expect to receive your refund within four weeks of giving your package to the shipper; however, in many cases you will receive a refund more quickly. Refunds for credit card purchases must be applied to the same card that was used to make the purchase. If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.